E-government refers to the use of information technology by the government, such as using the intranet and the Internet, which has the ability to connect the purposes of residents, businesses, and other activities. At the core of e-government is the use of information technology to improve the relationship between the government and other parties. The use of information technology is then produced new forms of relationships such as: G2C (Governmet to Citizen), G2B (Government to Business) and G2G (Government to Government). Benefits of e-government can be felt include:
1). Better service to the public, the information can be provided 24 hours a day, 7 days a week, without having to wait for the opening of the office, the information can be sought from the office, home, without having to physically come to the government offices.
2). Improved relations between the government, businesses, and the general public, the openness (transparency) it is expected that the relationship between the various parties would be better, this openness eliminate mutual suspicion and resentment on all sides.
3). Community empowerment through information easily available. With sufficient information, the public will learn to be its choice. For example, data about the school: the number of classes, student capacity, passing grade, and so on, can be displayed online and used by parents to choose the right school for their children.
4). The implementation of a more efficient government. Coordination of government can be done through e-mail or even video conferencing. For Indonesia, the area is very large, it is very helpful. Frequently asked questions, coordination, discussions between local leaders to do without all must be on the same physical location. No longer any need to fly to Jakarta for a meeting that lasted only one or two hours.
Public demands for good governance is urgent to be implemented by the government apparatus. One solution that is needed is integration of government administration system through a network of on-line information system among government agencies at the central and local governments to access all the data and information technology particularly those related to public service. In the government sector, environmental changes and technological advances encourage government officials to anticipate new things and improving performance and improving services towards the realization of good governance (good govermance).
